New Member Unable to Log In

imaginationcelebration · Post by **imaginationcelebration** » Nov Fri 13, 2009 5:59 pm

A friend of mine signed up, but can't log in. She puts in her username and password and the screen goes white. I tried logging her in from my computer and it did the same thing. When we tried to retrieve the password to see if she typed it in incorrectly it said the account is inactive and to contact the admin. When you search for her username its there. Any ideas?

Post by **Len90** » Nov Fri 13, 2009 10:43 pm

imaginationcelebration wrote:A friend of mine signed up, but can't log in. She puts in her username and password and the screen goes white. I tried logging her in from my computer and it did the same thing. When we tried to retrieve the password to see if she typed it in incorrectly it said the account is inactive and to contact the admin. When you search for her username its there. Any ideas?

You will have to send rdeacon or one of the other admins an email. It most likely seems like an issue with the activation of the account. Shoot one of them a PM with the username that needs assistance and they should be able to help you out.

imaginationcelebration · Post by **imaginationcelebration** » Nov Fri 13, 2009 11:06 pm

Great, thank you so much for your help.

Post by **subsonic** » Nov Tue 24, 2009 5:41 pm

Did your friend eventually make it into the site? Stopping by the chat is the quickest way to get things resolved.

imaginationcelebration · Post by **imaginationcelebration** » Dec Mon 21, 2009 8:15 pm

Yes, thank you. Rich was able to fix the problem and she is able to get on and enjoy everything about the site. I've never been to a chat room (anywhere), but now I know to if I have any questions or problems. Thanks for all the help!

Subsonic Radio

New Member Unable to Log In

New Member Unable to Log In

Re: New Member Unable to Log In