Subsonic Radio

My wife and I just got back from WDW on Monday 8/6/2007 and had a great time. Lat time we went, we felt like Disney's superlative guest service had slipped a bit. But, I can tell you that this time it was absolutely superb!

We noticed that every cast member spoke to us; greeting us and looking for ways they could help. Any time we looked a bit disoriented or curious, someone soon came to see if they could help. Not just those who we expected to help, but even the people emptying trash cans!

We purchased a snow globe and the cashier could not find a box for it. So she went to the back room and got one. Then she gave us a 10% discount for our inconvenience while we waited.

I forgot to order a cup of coffee for breakfast and remembered it before I left the line. I turned to the cashier and told him I needed a coffee and he GAVE me one.

These are simple things that don't cost Disney very much; but, OH, the difference they make in how the guest feels! And here am I telling thousands of you that Disney is still doing the right things.

These are just two instances I recall, but our entire week was that way. We stayed a Port Orleans Riverside, but visited some of the other resorts, Contemporary and Grand Floridian and Polynesian. The guest experience at all was equally good.
We found that the food court at POR was kept very clean and well stocked. I mentioned to one of the ladies cleaning tables that they were doing a good job. She replied, "thank you, but we have a whole team of people who try to keep the food court nice." She accepted the complement for the whole company, and not just for herself.

Wish I could go again this week.
Roger

Compared to any other resort Disney RULES!!!

rmorton50 wrote:Wish I could go again this week.

I say this every week.

Glad you had a great trip! Disney hospitality truly is second to none.

Glad to hear you had a positive experience there. I generally have always had good experiences with CM's. Once and a while you get a bad apple.

Disney even with a few bad apples is far above and beyond all other theme parks I've ever been to.

BTW: I say I want to go back every day!

Rich

Like the old fishing tale:

"A bad day at Disney is better than a good day at work"

And the best thing about the guest service (other than the way it makes us all feel) is the next time we're at (insert the name of your least favorite fast food restaurant here) I can compare how Disney would have done it and teach my youngsters some work ethic.

to add to the proof that Disney is by far the best:

My wife went to Elitch Gardens in Denver last week. Our youngest daughter is Autistic and as usual when going to an amusement park we go to guest services and get a special needs pass. This pass you go down the exit line and board the ride. they also sell exit passes for $15 for 5 rides (of your choice). My wife was told on every ride to come back in an hour, but they were allowing those that purchased exit passes to board. she went and complained to guest services and they said...sorry nothing we can do. which is when a man nearby heard this and purchased exit passes for my family. (yes there are still good people in the world! Amen!) i was upset that i wasn't there to help her. but glad someone else was watching out for them.

p.s. Elitch Gardens in Denver...skip it! Go to the zoo or anything else.