Teakettle of Terror

[Esmeralda]

My mom just had a horrifying experience. She has a Disney teakettle, the Chef Mickey one (so cute!). After boiling some water, she was carrying it to the sink when the handle broke off and the whole kettle crashed to the ground. The only thing that saved her legs and feet from being scalded were her pants and shoes (thank goodness it's winter in Minnesota).

She filed a complaint with the CSPC, but wants to send the broken kettle to Disney. They need to up their safety standards with all of their products (this one was from Taiwan). Does anyone know where to send this complaint to get some results? Thanks all and be careful with those Disney Teakettles!

[mindflipper]

Was it purchased throught the Disney Store? If so, you many want to start there.

I am glad she wasn't injured from the teakettle incident.

[Wizzard419]

It was this one, wasn't it?

http://www.cpsc.gov/cpscpub/prerel/prhtml09/09268.HTML

They were recalled in 2009, so you hopefully should be able to get a replacement.

In terms of safety, the best thing to buy is an electric boiler since they stay cleaner, heat faster, and don't fall apart.

[Amy]

My mom just had a horrifying experience. She has a Disney teakettle, the Chef Mickey one (so cute!). After boiling some water, she was carrying it to the sink when the handle broke off and the whole kettle crashed to the ground. The only thing that saved her legs and feet from being scalded were her pants and shoes (thank goodness it's winter in Minnesota).
She filed a complaint with the CSPC, but wants to send the broken kettle to Disney. They need to up their safety standards with all of their products (this one was from Taiwan). Does anyone know where to send this complaint to get some results? Thanks all and be careful with those Disney Teakettles!

Was it purchased throught the Disney Store? If so, you many want to start there.
I am glad she wasn't injured from the teakettle incident.

Gosh! That is scary! I would think mindflipper would be right, start with the Disney Store or Disney online, wherever it was purchased and go from there. Thank goodness for winter indeed!!

[Esmeralda]

Thanks for the thoughts! It looked like this...
http://www.bizrate.com/christmas-decor/ ... 19150.html

The tea kettle came from the Disney Parks, not the Disney Store. Any other ideas would be helpful!

[Wizzard419]

Ah, then you might want to contact them and cpsc because you probably are not the only person that had the experience.

[Esmeralda]

Here's an update on the teakettle. After getting a case number from the CSPC, my mom called the Disney consumer line and did get connected with a claims adjuster, Barbie, at Disney World. Barbie told my mom to send them the teakettle using a UPS sticker that she would send via email. We don't have any UPS drop off sites near us, so Barbie said to just flag down a truck (insert picture of my mom running down the street...). When asked if she would hear back about this issue, Barbie said that she could add that to her claim, as if it were a surprise that she'd want to know! Finally, as an offer of compensation for all her trouble, my mom was told she could get free shipping on any Disney Parks item she found online (seeing as she didn't want another teakettle).

Needless to say, my mom was so disappointed that Disney just didn't seem to care that their products are dangerous and could cause serious injury. I'll think twice before buying any Disney product with possible safety concerns in the future. Maybe they should offer fewer products at a slightly higher price that are actually quality? I know I'd happily pay to know my family is safe!

[Amy]

Here's an update on the teakettle. After getting a case number from the CSPC, my mom called the Disney consumer line and did get connected with a claims adjuster, Barbie, at Disney World. Barbie told my mom to send them the teakettle using a UPS sticker that she would send via email. We don't have any UPS drop off sites near us, so Barbie said to just flag down a truck (insert picture of my mom running down the street...). When asked if she would hear back about this issue, Barbie said that she could add that to her claim, as if it were a surprise that she'd want to know! Finally, as an offer of compensation for all her trouble, my mom was told she could get free shipping on any Disney Parks item she found online (seeing as she didn't want another teakettle).
Needless to say, my mom was so disappointed that Disney just didn't seem to care that their products are dangerous and could cause serious injury. I'll think twice before buying any Disney product with possible safety concerns in the future. Maybe they should offer fewer products at a slightly higher price that are actually quality? I know I'd happily pay to know my family is safe!

I can just see your poor Mother trying to flag down a UPS truck. That is odd that they wanted to know if she wanted to be notified And wow, aren't they generous in offering free shipping when she is out at the very least the money she originally paid for the teakettle. I would join you in preferring quality merchandise with fewer selections. And perhaps some merchandise made in the US would be nice for a change!

[Wizzard419]

They probably just start with the free shipping offer and you can complain at them to raise it up to something higher (such as a refund).

Country of orgin doesn't really mean much since quality is terrible everywhere, I've had worse experience with american made goods than anything else. That and unless people want to pay a lot more or workers are willing to work for pennies, there won't be any boom in factory jobs anytime soon.

[mindflipper]

Just seeing this topic title again made me suddenly think it would be a perfect title for a British horror film...

[Wizzard419]

Do it like the lady in black! A sucessful horror film by the BBC where everything appears to be sets and props from other shows.

[mindflipper]

Do it like the lady in black! A sucessful horror film by the BBC where everything appears to be sets and props from other shows.

Dude, that's been a cost-cutting SOP for the BBC for decades...

[Wizzard419]

But you have to admit no commercials (on first run) does have it's benefits.

[mindflipper]

But you have to admit no commercials (on first run) does have it's benefits.

But you have pay a license for the telly too...

However, sometime soon according to the BBC, and subscription service of the BBC iplayer are the internet will be available worldwide that will allow people to watch all their shows through streaming or download video. Possible lowest service plan may cost about $10/month. No word on when they will start this new service up.

[Wizzard419]

Yeah, it didn't bother me as much since I was only renting the house so the license was already paid for but I would have just thought of it like cable since I view it as having to pay for the basic stuff too.